At Urban Printify, your satisfaction is important to us. If you are not fully happy with your purchase, you may return eligible items within 7 days of receiving your order.
1. Eligibility for Returns
- Items must be returned within 7 calendar days of delivery.
- Products must be unused, unworn, unwashed, and in their original packaging with tags intact.
- Items that are damaged, altered, or show signs of wear will not be accepted.
- Sale, clearance, or personalized/customized products are non-returnable.
2. Return Process
- To initiate a return, please contact us at [Insert Email/Phone] within 7 days of delivery.
- Once approved, you will be provided with the return address and instructions.
- Customers are responsible for return shipping costs, unless the item received is defective or incorrect.
3. Refunds
- Refunds will be processed once the returned item is received and inspected.
- Refunds will be credited to your original payment method within [insert timeframe, e.g., 7–10 business days].
- Shipping fees are non-refundable.
4. Exchanges
- Exchanges are subject to product availability. If the requested item is out of stock, a refund will be issued instead.
5. Non-Returnable Items
The following items cannot be returned:
- Sale/discounted products
- Customized or personalized clothing
- Gift cards and accessories (if applicable)
6. Contact Us
For return requests or questions, please reach out.